Frequently asked Questions

Device

How do I activate my ActivForce 2 device?


(See ActivForce 2 Setup Guide) Note: Once your ActivForce 2 is activated, it remains locked to the account it is first registered with. The ActivForce 2 device is not transferable between primary user accounts. Download the ActivForce 2 app to your iPhone, iPad, or Android smart phone. Ensure that Bluetooth connectivity is enabled. Open the ActivForce 2 app. Sign up for an account. Note: It is strongly recommended that you use a professional or clinic-wide email address. In order to change your registered email address, contact Support. Press and hold the pairing button on the side of the ActivForce 2. Your device’s serial number should appear onscreen. Select “Connect”. Complete the following prompts to configure test settings. You are ready to begin using the ActivForce 2.




What is the ActivForce 2 and what does it do?


The ActivForce 2 is a patented dynamometer, inclinometer, and easy-to-use companion app that utilizes advanced technology to collect a measure real-time force and range of motion. The ActivForce 2 measures: ・Active and Passive Range of Motion (AROM & PROM) ・Peak Force ・Average Force ・Force Over Time ・Force / Weight Ratio ・Muscular Symmetry ・Neuromuscular Deficits




Is the ActivForce 2 the right tool for me?


The ActivForce 2 is made for physical therapists and other types of licensed clinicians performing rehabilitative exercises with athletes and individuals who have sustained injuries resulting in limited mobility. For those who are interested in performing isometric exercise for personal fitness, the Activ5 device is recommended.




What is included with the ActivForce 2 kit?


The ActivForce 2 includes multiple accessories for performing a variety of measurements. Inside of the hardshell protective carrying case, you will find: 1 x ActivForce 2 dynamometer / inclinometer 1 x Rounded pad attachment 1 x Arched pad attachment (for flat areas of the body) 1 x Leg strap (for attachment to limbs) 1 x Hand strap (for attachment to the palm) 1 x Belt (for measuring pull force) 1 x Belt loop plate attachment (for securing straps to the device)




How accurate is the ActivForce 2?


The ActivForce 2 is accurate within a range of 1.4 lbs. of applied force, plus or minus 5% of the overall applied force.




What is the maximum amount of force that the ActivForce 2 can measure?


The maximum force that the ActivForce 2 can measure is 200 lbs. (90 kg.).




What are the technical specifications of the ActivForce 2?


The specifications of the Activforce 2 are as follows: · Weight: 137 grams / 4.8 oz (with AAA battery) · Length: 95 mm / 3.7 in · Width: 78 mm / 3.1 in · Height: 33 mm / 1.3 in · Force Range: 90 kg / 200 lb. · Force Accuracy: within ± (1.4 lb. + 5% of the applied force) · Max load: 110 kg / 250 lbs · System Requirements: Activforce Training App (free) IOS and Android · Connectivity Bluetooth: 4.1 (Frequency Range: 2402 – 2480 MHz)




Is the ActivForce 2 waterproof?


The ActivForce 2 and all included accessories are moisture-resistant, but the device itself should never be submerged in water. The device and accessories may be safely cleaned with a disinfecting wipe.




How do I change the padded accessories?


To remove an affixed padded accessory, grasp the soft portion of the pad and twist it to the left. To attach a different padded accessory, align the locking tabs on the accessory with the matching slots on the device, and twist it to the right. This locking mechanism is designed such that the padded accessories may be fixed at multiple angles. You may continue to rotate the pad until it is fixed in the most suitable position.




Do the accessories or attachments affect measurement accuracy?


No, they are designed to be used synchronously with the ActivForce 2.




How do I connect the ActivForce 2 device to my iPhone, iPad, or other mobile device?


The ActivForce 2 device connects easily to most mobile devices. Please read carefully: Once your ActivForce 2 device is activated (the first time you connect via Bluetooth), it remains locked to the account it is first registered with. The ActivForce 2 device is not transferable between primary user accounts. First, download the ActivForce 2 app to your iPhone, iPad, or Android smart phone. Ensure that Bluetooth connectivity is enabled. Open the ActivForce 2 app. Sign up for an account. Note: It is strongly recommended that you use a professional or clinic-wide email address at registration. In order to change your registered email address, contact Support. Press and hold the pairing button on the side of the ActivForce 2. Your device’s serial number should appear onscreen. Select “Connect”. Complete the following prompts to configure test settings. You are ready to begin using the ActivForce 2.




Why won’t my device turn on?


The most likely cause for failure to power on is a dead battery. See the following visual guide for instruction on replacing the battery. ~




How long does the battery last?


The battery life in your ActivForce 2 device depends upon the frequency with which you are performing measurement tests. Usually, a device’s battery will last between 3 and 12 months. The type of battery required is one AAA battery.




How do I change the battery?


See the following visual guide for instruction on replacing the ActivForce 2’s battery. ~




How do I calibrate / tare the ActivForce 2?


Occasionally, you may find that your strength measurements do not seem to read as accurately. If you suspect that measurements are reading slightly imprecise, go to Settings, and select Calibrate Your Device. This should stabilize measurement read-outs.




Can I use the original ActivForce device with the new ActivForce 2 app?


Yes, the original ActivForce-compatible Activ5 device is able to be used with the ActivForce 2 app. However, access to the ActivForce 2 app with the original ActivForce-compatible Activ5 devices is only granted to users who formerly maintained an original ActivForce subscription and purchased an original ActivForce package. We are no longer offering the original ActivForce package, and the Activ5 device that is presently sold for personal fitness purposes cannot be used with the ActivForce 2 app. Last, the original ActivForce-compatible Activ5 device cannot measure angulation, and the dashboard view is not currently available with the new ActivForce 2 app. If you are interested in using the ActivForce 2 app with your original ActivForce-compatible Activ5 device, please contact Support using the form below, and include your name, the email address that is associated with your original ActivForce account, and a proof of purchase for your original ActivForce package.




Can I use the new Activforce 2 device with the original ActivForce dashboard?


No, the new ActivForce 2 device is not compatible with the original ActivForce app or dashboard.




How is the ActivForce 2 device different from the original Activforce and the Activ5?


The ActivForce 2 is designed specifically for physical therapists and other licensed clinicians to perform strength and angulation measurements in athletes and individuals who have sustained injuries that limit mobility. The original ActivForce served the same purpose, but did not have the capability to measure angulation. ActivForce 2 must be used with the ActivForce 2 app. The Activ5 is designed for personal use with its namesake companion apps to perform isometric exercises for building strength. The Activ5 app is entirely free.





Apps

Which app should I use with my ActivForce 2 device?


The ActivForce 2 is compatible exclusively with the ActivForce 2 app, available in the Apple App Store and Google Play Store.




Which devices are compatible with the ActivForce 2 app?


Both the ActivForce 2 device and the original ActivForce-compatible Activ5 device are compatible with the ActivForce 2 app. However, the original ActivForce device does not contain an inclinometer, and therefore cannot perform angulation measurements. Please be aware that access to the ActivForce 2 app will only be granted to those who purchased the original ActivForce-compatible Activ5 package and currently have or formerly maintained an original ActivForce subscription. We are no longer offering the original ActivForce package, and the Activ5 device that is presently sold for personal fitness purposes cannot be used with the ActivForce 2 app. If you are interested in using the ActivForce 2 app with your original ActivForce-compatible Activ5 device, please contact Support using the form below, and include your name, the email address that is associated with your original ActivForce account, and a proof of purchase for your original ActivForce package.




Is the ActivForce 2 app free?


Yes, the ActivForce 2 app is free to download. An optional ActivForce Pro subscription will enable access to additional features (pending release).




How do I save patient data?


Patient data is not stored within the ActivForce 2 app. In order to save a patient’s test results, you must email the auto-generated PDF to your own secure inbox and catalog the data by your preferred method.




How do I access previous measurement tests I’ve performed?


At this time, data from previous measurements cannot be saved within the ActivForce 2 app itself. In order to access previous measurements, you must send measurement data from the ActivForce 2 app to your email address and retain it by your own methods. Measurement data is converted into PDF documents for easy reference.




Are there standard protocols that I can use in the ActivForce 2 app?


Through the evaluation of extensive feedback from physical therapists, we have made the decision to replace standard protocols with measurement tests that are customizable to a patient’s injury or limitation.




Can I create custom protocols?


Each test series you perform with ActivForce 2 is able to be customized. You may set and store certain default settings for strength tests, but we have not yet incorporated custom protocols.




Can I migrate data from the original ActivForce dashboard into the new ActivForce 2 app?


At this time, data cannot be transferred between the original Activforce dashboard and ActivForce 2. We are consistently working to incorporate such features on the basis of necessity, and do plan to allow for the migration of legacy ActivForce data into a future version of ActivForce 2.




Can I use the original ActivForce device with the new ActivForce 2 app?


Yes, the original ActivForce device is compatible with the new ActivForce 2 app. However, the original ActivForce device cannot measure angulation, and the original ActivForce dashboard is not currently available with the new ActivForce 2 app.




Can I use the new Activforce 2 device with the original ActivForce dashboard?


No, the new ActivForce 2 device is not compatible with the original ActivForce app or dashboard.




Where do I download the ActivForce 2 app?


The ActivForce 2 app can be downloaded from the Apple App Store or the Google Play Store.




Is the ActivForce 2 app available in my country or region?


The ActivForce 2 app is available in most countries and regions, however it is not available in every language. Currently, the ActivForce 2 app is available in English, Spanish, Italian, French, Portuguese, and German.




Is the ActivForce 2 app available in my language?


Currently, the ActivForce 2 app is available in English, Spanish, Italian, French, Portuguese, and German.





Account

How do I change the email address associated with my ActivForce 2 account?


In order to change your registered email address, please contact Support. Note: You may change your account’s primary email address a maximum of 3 times.




How do I change the user account with which my ActivForce 2 device is registered?


The ActivForce 2 device cannot be disassociated from the account with which it was originally registered. The device is not transferable to other primary users.




Will my ActivForce 2 device be permanently linked to the account that I register and activate it with?


The ActivForce 2 cannot be transferred to a new primary account or owner. Therefore it will remain connected to the account with which you sign up and register the device.




How do I register for an ActivForce 2 account?


You may sign up for an ActivForce 2 account through the ActivForce 2 app. Please read carefully: Once your ActivForce 2 device is activated (the first time you connect via Bluetooth), it remains locked to the account it is first registered with. The ActivForce 2 device is not transferable between primary user accounts. First, download the ActivForce 2 app to your iPhone, iPad, or Android smart phone. Ensure that Bluetooth connectivity is enabled. Open the ActivForce 2 app. Follow the prompts to enter your email address and password to sign up for an account. Note: It is strongly recommended that you use a professional or clinic-wide email address at registration. In order to change your registered email address, contact Support. Press and hold the pairing button on the side of the ActivForce 2. Your device’s serial number should appear onscreen. Select “Connect”. Complete the following prompts to configure test settings. You are ready to begin using the ActivForce 2.





Subscription

What is ActivForce Pro?


ActivForce Pro is an optional subscription paid on a monthly or annual basis that provides access to additional features and capabilities within the ActivForce 2 app. Additional details coming soon!





Returns / Exchanges

I want to return my ActivForce 2.


If you are having difficulties with your device, please ensure you have closely followed all steps for account registration and device activation. If our FAQ cannot resolve your issue or you are otherwise unsatisfied with the ActivForce 2, please contact Support by filling out the form below.




I want to exchange my ActivForce 2.


If your device is inoperable or seems defective, please contact Support by filling out the form below. Please include your shipping address and telephone number in your inquiry.




I need replacement parts for my ActivForce 2.


If you need replacement parts or accessories, please contact Support by filling out the form below. Please include your shipping address and telephone number in your inquiry.





Order Status / Shipping

Where is my order?


Upon shipment, you will receive an email notification containing your parcel’s tracking number. If you have not received this notification or cannot locate it, please contact Support by filling out the form below. Please include your order number and/or email address you used when you placed the order in your inquiry. If you are in the United States; depending on your chosen shipping method, your parcel may be carried by UPS, FedEx, or The United States Postal Service.




What shipping options are available and at what prices?


In the United States, we offer free standard shipping that takes approximately 3-7 business days for delivery. We offer rush shipping via UPS for $21.95, and takes approximately 1-3 business days for delivery. Please note: Shipping times are approximate and are calculated according to the date and time at which your order leaves the distribution center, not from the date you placed your order.





Distribution / Partnership

I live outside of the United States. Where can I buy the ActivForce 2?


(Insert list of retailers).




Do you ship to my country?


We have numerous distributors across Europe, the United Kingdom, Australia, New Zealand, Brazil, and the United States. If you are unsure whether the ActivForce 2 is available in your country, please contact Support by filling out the form below.




Where are your global distributors located?


(Insert distributor reference list here).




How do I become a distributor?


If you are a brick-and-mortar or online retailer interested in distributing the ActivForce 2, please contact Support by filling out the form below.




I am a writer, blogger, or influencer and I am interested in a partnership.


Please contact Support by filling out the form below.





Feedback / Suggestions

I would like to provide feedback on my experience using the ActivForce 2.


We welcome and strongly value all feedback about the ActivForce 2, the app, and our other products. We take each feedback inquiry seriously and regularly implement user suggestions into the ongoing develoopment process. If you would like to make a suggestion or redress a grievance, please make your submission through the Support inquiry form below.





Promotions / Discounts

Do you currently have any special promotions available?


We run promotional discounts intermittently. Check our website on occasion for new promotions.




Do you offer special pricing for bulk or wholesale orders?


We address bulk and wholesale ordering on an individual basis. Please submit your inquiry with Support by filling out the form located below.





ActivForce 2 In Practice

How do I measure a knee joint or elbow joint that does not have full extension?


Although the ActivForce 2 device tests a range of motion and does not calculate a starting angle, you can still measure a knee joint or elbow joint that does not have full extension. (Insert video or visual guide)




How do I perform a strength test on a patient that is bigger or stronger than I am?


The included belt accessory may be used to test a patient or athlete who may be stronger or have a larger stature than the physical therapist themself. (Insert video or visual guide).




How do I view a patient’s force-to-weight ratio?


To view force-to-weight ratio data, tap the button that says “Enter Weight to see F/W %” on the Strength Summary screen. You will be prompted to enter the patient’s weight. Next, tap “Calculate F/W %”.




Can I redo a single measurement within a test series?


After performing a strength or angle measurement test, you will have the option to re-do the test. Simply select Redo Test beneath the test result window.





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